Customer Service (Remote Work) --PAK
Working Conditions:
A consumer-focused customer care representative is what we're searching for. Customer service representatives, often known as CSRs, serve as a point of contact, advise customers about our products and services, and promptly and accurately handle any issues that may arise. Best CSRs are truly happy to assist consumers. They communicate with passion, patience, and empathy. When necessary, customer service employees can put themselves in their clients' place and speak out for them. Customer opinion is vital, and these CSR can collect it for you. If a CSR doesn't have enough information to address a customer's concern, they should be confident in their ability to troubleshoot and investigate. The goal is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.
Commitments:
To satisfy customers, determine their wants and evaluate them.
Create long-lasting connections and trust with your customers by being honest and communicative with them.
Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
Meet phone handling quotas and personal/customer service team sales targets.
Deal with consumer complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork.
Observe communication protocols, rules, and policies
Go above and beyond to engage customers
Requirements
30+ wpm typing rate
To communicate with overseas clientele, one must speak and write with fluency in English.
Experience providing customer support or working as a client service representative
active listening and strong phone contact handling skills
knowledge of Marketing standards and procedures
Eligibility:
1plus years of experience in this industry and a post graduate diploma in a related subject
The ideal candidate should be very good at communicating.
working circumstances:
The applicant will conduct business from home. The applicant must be open to working in shifts. Monday through Saturday are working days.
The candidate needs a designated workspace at home that is uncluttered and connected to a high-speed internet connection.
The applicant should possess a personal laptop with a reliable power supply.
The compensation will be between $15,000 and $20,000 depending on experience.
Employer will withhold $2,000 from candidate's compensation each month and will return it when candidate leaves the company.
Type of Work: day work
Pay: between Rs15,000 and Rs20,000 per month
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